When there’s a problem with your web site

When you’ve got a problem with your site, the first thing you want to do is pick up the phone and tell us about it. We are very happy to help, but just hold your horses there for a wee minute. Here are two easy things that you can do to help us:

Clear Your Web Browser Cache

The first thing you should do is clear your cache. This is the web equivalent of turning the machine off and then on. 

Your Web browser  cache is the webpages that are ‘saved’ onto your own computer, in the memory, so that the computer doesn’t have to keep requesting pages from the host, it just assumes the page won’t have changed and serves it up for you the same way it looked last time. While this is fab and time-saving, it sometimes means that problems look like they haven’t gone away, when they have actually been solved.

To clear your cache on a PC press Ctrl and F5. Then try to load the page again, and see if the problem is still there. If it is, then by all means let us know. 

The best method is to download Windows Crap Cleaner Free Software from: www.ccleaner.com

Show us what you’re seeing

In order for us to solve a problem we first of all need to see the problem ourselves. That means we have to replicate it here in our offices. Sometimes we can be using exactly the same version of an internet browser as you are and we still can’t see the problem that you can. It’s the wonder of technology. So, to help us, try sending us a screen print of what you’re seeing. To do this, press the ‘print screen’ button, which copies what’s on your screen, and then paste it into a Word doc or an email and send it to us.

Need to know, when a web site goes live

Alright, you’ve got to the end of the process building your site, and you’re ready to launch . You’ve tested it thoroughly on the test site, we’ve sorted any bugs and you’re ready to unleash the site on the world.

We thought we’d just tell you what’s involved in launching the site. Yes, it’s a bit technical, but we hope it’s still understandable.

Pointing your URL to the final hosting server
This is simpler than it sounds! The URL is your domain name (for example, our domain name is www.shivabook.com), and the people who currently hold it (where it was purchased from) need to be informed that it has to be pointed from the old website server to the new website server which holds the newly finalised website.

We need to carry out a range of checks during the ‘go-live’ process to ensure that everything is in place and working smoothly. This means that we need some warning from you about your planned ‘go live’ date so that we can schedule in time to carry out these important checks.

It can take up to 48 hours for the web to fully catch-up with a URL transfer – because servers hold caches, rather than accessing the hosting site every time you want to visit a new page. But within the 48 hour window everybody should be able to see your new site.

If you can’t see the new site, and can only see the old one, here’s a tip: Clear Your Computer Cache!

Your cache is the webpages that are ‘saved’ onto your own computer, in the memory, so that the computer doesn’t have to keep requesting pages from the host, it just assumes the page won’t have changed and serves it up for you the same way it looked last time. While this is fab and time-saving, it sometimes means that you might be seeing the ‘old’ site, when actually the ‘new’ site has gone live.

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