January 11, 2009 Leave a comment
“It comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much.”
— BusinessWeek Online, Oct. 12, 2004
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Steve Jobs’ Best Quotes Ever:
“Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It’s not about money. It’s about the people you have, how you’re led, and how much you get it.”
— Fortune, Nov. 9, 1998
“Quality . . . is the next opportunity for our Company to set itself apart from its competitors . . .
… Dramatically improved quality will increase employee and customer satisfaction, will improve share price, and profitability, and will enhance our reputation.
… This quality drive will require the passionate commitment of all of you to make it happen . . . A Six Sigma 2000 target will require a significant commitment of resources and your strong, highly personal commitment to the objective.”
J.F. Welch, 10/15/95
— Jack Welch, Chairman and Chief Executive Officer, GE
Anyone Who Receives
Product, Service, or Information
Every Chance to Do Something
Either “Right” or “Wrong”
Successes Vs. Defects …..
Every Result of an Opportunity Either Meets
the Customer Specification or it Doesn’t
· Know What’s Important to the Customer
· Reduce Defects
· Center Around Target
· Reduce Variation
Breakthrough Improvement Not Incremental