When there’s a problem with your web site

When you’ve got a problem with your site, the first thing you want to do is pick up the phone and tell us about it. We are very happy to help, but just hold your horses there for a wee minute. Here are two easy things that you can do to help us:

Clear Your Web Browser Cache

The first thing you should do is clear your cache. This is the web equivalent of turning the machine off and then on. 

Your Web browser  cache is the webpages that are ‘saved’ onto your own computer, in the memory, so that the computer doesn’t have to keep requesting pages from the host, it just assumes the page won’t have changed and serves it up for you the same way it looked last time. While this is fab and time-saving, it sometimes means that problems look like they haven’t gone away, when they have actually been solved.

To clear your cache on a PC press Ctrl and F5. Then try to load the page again, and see if the problem is still there. If it is, then by all means let us know. 

The best method is to download Windows Crap Cleaner Free Software from: www.ccleaner.com

Show us what you’re seeing

In order for us to solve a problem we first of all need to see the problem ourselves. That means we have to replicate it here in our offices. Sometimes we can be using exactly the same version of an internet browser as you are and we still can’t see the problem that you can. It’s the wonder of technology. So, to help us, try sending us a screen print of what you’re seeing. To do this, press the ‘print screen’ button, which copies what’s on your screen, and then paste it into a Word doc or an email and send it to us.

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