Why Six Sigma?

Quality . . . is the next opportunity for our Company to set itself apart from its competitors . . . 

  … Dramatically improved quality will increase employee and customer satisfaction, will improve share price, and profitability, and will enhance our reputation.

  … This quality drive will require the passionate commitment of all of you to make it happen . . . A Six Sigma 2000 target will require a significant commitment of resources and your strong, highly personal commitment to the objective.”

                                             J.F. Welch, 10/15/95
— Jack Welch, Chairman and Chief Executive Officer, GE 

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